Purchase & Exchange Policy

Refunds & in-store exchanges

Purchases are final. We do not provide refunds, except where required by applicable law. We allow in-store exchanges for a replacement bottle of equal or lesser value than the amount paid for the original bottle. If you select a lower-priced bottle, the difference will not be refunded.

Exchanges must be completed in person at Parsons Wine & Liquor, 75-17 Parsons Blvd, Fresh Meadows, NY 11366. Bring the bottle and your receipt or order confirmation so our team can locate your purchase. Replacement bottles are subject to availability. Exchanges are handled at the store; please do not ship merchandise to us.

If your order is incorrect, damaged, defective, or cannot be fulfilled, contact us promptly with your order ID so we can review the issue and provide a resolution consistent with applicable law. This policy does not limit any non-waivable consumer rights.

Age & identification

Identification will be checked upon pickup. You must be at least 21 years old and present a valid, government-issued photo ID establishing your age before any alcoholic beverages will be released. If you are under 21 or cannot present acceptable identification, pickup will be refused.

Customers are responsible for meeting the age and identification requirements before placing an order. Parsons Wine & Liquor is not responsible for a customer’s failure to meet these requirements. No refund will be issued for a pickup refused because the customer is under 21 or fails to provide acceptable identification, except where a refund is required by applicable law.

Enter your full legal name as it appears on your valid photo ID and confirm its accuracy at checkout. If the name on the order does not match the ID presented at pickup, we may refuse to release the items. An order refused because of a name mismatch will be refunded to the original payment method.

Orders & product availability

An automated confirmation acknowledges receipt of your order and payment status. It does not guarantee product availability. Please wait for the store to confirm availability before traveling. Product images are representative; bottle size, packaging, and vintage may vary. Contact us before ordering if a specific detail is essential to your purchase.

Pricing & payment

All prices are listed in U.S. dollars. Online prices are calculated separately from in-store prices and may be higher. The price displayed at online checkout applies to your website purchase. Checkout displays the merchandise subtotal, applicable sales tax, and total before payment. Pickup is free. Online orders require payment before collection. Payments are processed by PayPal; eligible customers may also use debit or credit card checkout through PayPal. An order is marked paid only after payment is verified.

If a payment status is unclear, check your order status or contact us before submitting another payment. Never send payment card details by email.

Store hours & pickup availability

In-store shopping: Monday–Thursday, 10 a.m.–9 p.m.; Friday–Saturday, 10 a.m.–10 p.m.; Sunday, 11 a.m.–9 p.m.

Online pickup: Daily, 12 p.m.–9 p.m. A selected pickup appointment is required. Store opening hours do not extend the available online pickup windows.

Website orders are for in-store pickup only. Select your pickup date and time during checkout, up to seven days in advance, during the pickup windows offered at checkout. Pickup availability and in-store opening hours are separate schedules. All pickup times are in New York time.

Your confirmation email includes a private link to change your pickup date or time before the scheduled pickup. Keep this link secure. For assistance after your scheduled pickup time, contact the store with your order ID.

Order communications & personal information

Provide an accurate name, email address, and phone number at checkout. We use this information and your order details to process payments, send transactional confirmations, coordinate pickup, and manage requested changes. Necessary payment and order information is shared with PayPal to process and verify transactions. Payment card details are handled by PayPal.

Contact the store

Parsons Wine & Liquor
75-17 Parsons Blvd, Fresh Meadows, NY 11366
(718) 380-2252
parsonswineandliquor@parsonswine.com